Close a Fix

When a checklist or walkthrough is submitted with failed items, each ticked item becomes a Fix. It is named after the item, for example "Fix: Hand-wash station stocked", and is due 3 days later.提交含不合格项目的清单或巡店时，每个勾选的项目都会生成一张工单。工单以该项目命名，例如 "Fix: Hand-wash station stocked"，3 天后到期。

• Fixes in the menu lists every Fix with its outlet and a label: Open, Overdue (past the due date and still open) or Done.菜单中的 工单 列出每张工单、所属分店和状态：Open（未完成）、Overdue（已过期仍未完成）或 Done（已完成）。
• Today shows the open Fixes of your outlet with their due dates.今日 显示你所在分店的未完成工单及到期日。
• Owners and managers see the Fixes of every outlet. Staff see the Fixes of the outlets they work at.所有者和经理可看到所有分店的工单。员工只看到自己负责分店的工单。

1. Sort out the problem at the outlet.先在分店把问题处理好。
2. Open Fixes.打开 工单。
3. On the open Fix, type what was done in How it was fixed.在未完成的工单上，于 How it was fixed 填写处理方式。
4. Tap Close. The Fix shows Done with your note.点 关闭。工单会显示 Done 和你的说明。

Only owners and managers can close Fixes. Staff can see them and their status.只有所有者和经理可以关闭工单。员工可以查看工单及其状态。

Photos are taken on the checklist or walkthrough item, not on the Fix. The photo of a failed item shows next to that item on the report. See Read your reports.照片是在清单或巡店的项目上拍摄的，不是在工单上。不合格项目的照片会显示在报告中该项目旁边。详见查看报告。

Need a hand? Contact the RONDA team at team@ronda.com.my.需要帮助？请联系 RONDA 团队：team@ronda.com.my。